We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Please note if you remain unhappy at the outcome of the complaints procedure, you have the right to complain to the Parliamentary and Health Service Ombudsman. You may contact the Ombudsman’s complaint helpline on Telephone 0345 015 4033 or access the website at